Rehlko · 1 day ago
Aftermarket Service Manager of Data Centers
Sheboygan, WI
Full-time
Hybrid
Mid Level
$70K/yr - $88K/yr
3+ years expRehlko is a global leader in energy resilience, delivering critical solutions for an energy-resilient world. The Aftermarket Service Manager of Data Centers is responsible for coordinating and executing post-shipment service support for data center customers, ensuring effective service commitments and issue resolution while collaborating with cross-functional teams to enhance customer experience.
Consumer Goods
No H1B
Responsibilities
Serve as the primary post-shipment service point of contact for assigned direct-sale data center customers
Own customer service escalations, ensuring timely issue resolution, clear communication, and documented outcomes
Act as a trusted advisor to customers by proactively identifying service risks, trends, and improvement opportunities
Lead coordination of non-PM generator service activities, including:
Field service dispatch and scheduling
Parts logistics and availability
Service campaigns, retrofits, and corrective actions
Ensure service activities align with contractual requirements, safety standards, and customer operating expectations
Issue, manage, and reconcile purchase orders for field service, contractors, and third-party vendors
Lead service quoting activities for repairs, campaigns, and Master Service Agreements (MSAs), coordinating inputs across internal teams and external partners
Track service scope, cost, and execution against approved estimates and contractual commitments
Support financial accuracy by ensuring service work is properly documented, authorized, and billed
Develop, maintain, and improve advanced dashboards and reporting tools to track:
Service history and performance
Open issues and escalation status
Campaign execution and closure
Customer-specific KPIs
Lead or support corrective and preventive action (CAPA) initiatives in collaboration with Quality and Engineering
Identify opportunities to improve service processes, tools, and customer experience
Represent the service organization in customer meetings, technical reviews, and strategic planning sessions
Communicate clearly and effectively with both technical and non-technical stakeholders
Qualification
Required
Associate's degree required
3-5 years of experience in industrial manufacturing, power generation, mission-critical infrastructure, or data center support
Demonstrated experience coordinating complex service or project-based work across multiple stakeholders
Strong analytical, organizational, and problem-solving skills
Proven ability to manage customer escalations and maintain strong customer relationships
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); experience with SAP or ERP systems preferred
Excellent written and verbal communication skills, including customer-facing technical documentation
Preferred
Bachelor's degree in business, Engineering, Operations, or a related field
Experience supporting data center, mission-critical, or high-availability environments
Experience with data visualization or dashboarding tools
Benefits
Health
Vision
Dental
401(k) with Rehlko matching
Company
Rehlko
Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase