Minnesota Senate ยท 2 days ago
Desktop Support Specialist I - Session Only
St Paul, MN
Contract
Onsite
New Grad, Entry Level
$28.90/hr - $28.90/hrThe Minnesota Senate is seeking a Desktop Support Specialist I to provide technical assistance and support to Senators and staff. The role involves installing and configuring computers and related hardware, coordinating Help Desk Services, and assisting with IT problems and equipment management.
CommunitiesGovernmentLegal
Responsibilities
Offer technical support and assistance to Senators and staff
Create and update tickets in the help desk system
Assist in resolving IT problems via email, phone, in person, or forward problems to the appropriate person
Work with the Minnesota Senate inventory system to accurately track assets
Assist in organizing department workspace, processing returned equipment, and cleaning equipment for redeployment
Assist with the installation of laptops and peripheral components such as monitors, keyboards, printer drivers, etc
Receives inquiries from users having problems using computer software, hardware, or the network
Work with vendors to service and repair printers, laptops, monitors, etc
Assist staff with virtual meeting software and dedicated Microsoft Teams Rooms
Ability to lift up to 50 pounds
Qualification
Required
A Degree in Computer Science, Information Technology, or related area of study
Preferred
Knowledge of Windows 11, macOS, iPhone, Android
Experience supporting hybrid meetings using Zoom and Microsoft Teams
Strong technical support skills
Strong work ethic and ability to work under minimal supervision
Ability to communicate and work collaboratively with Senate staff and information system team members
Ability to work independently and as part of a team to solve problems
Strong attention to detail in completing technical tasks
Use of discretion and confidentiality
Reliable and trustworthy
Ability to work on multiple projects and move between multiple platforms based on changing priorities
May be requested to work long and late hours during the legislative session
Company
Minnesota Senate
Minnesota Senate is the upper legislative chamber responsible for passing state laws and overseeing policy issues.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase