Apply on Employer Site

WellSpan Health · 1 day ago

Patient Accounts Customer Services Representative I - York - Days

York, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Wellspan Health is an integrated delivery system focused on leading in value-based care. They are seeking a Patient Accounts Customer Services Representative I to assist callers with various requests, process payments, and maintain patient accounts while ensuring compliance with privacy standards.

Health CareHospitalMedical

Responsibilities

Ensures accurate financial and biographical information has been obtained and properly entered into the appropriate records and systems according to HIPAA and privacy standards

Performs various functions to complete and expedite the billing process including, but not limited to, recording patient identification data, investigating charges, correcting and updating data, preparing the claim to bill, and updating computer functions

Reviews accounts and coordinates with appropriate departments on accounts requiring precertification, preauthorization, referral forms and other requirements related to managed care

Takes appropriate corrective action to include: follow up, rebilling, and/or adjustments according to policy and governmental regulations

Answers all inquiries regarding patient accounts

Interprets and explains to patients or authorized representatives the charges, services, and hospital policy regarding payment of bills

Resolves billing problems and/or receives insurance updates

Processes and distributes copies of billings as required

Enters data electronically into the patient’s account, verifies account balances, reviews electronic insurance remits and patient payments, processes electronic payments over the phone

Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls

Prepares and maintains records of patient charges

Maintains appropriate records, reports, and files as required

Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards

Participates in educational programs and inservice meetings

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation