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Apple Bank · 2 days ago

Teller

Bronx, NY

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $22.50/hr

0+ years exp

Apple Bank is a financial institution seeking a Teller to process a variety of routine financial transactions while delivering exceptional customer service. The role involves engaging customers, providing information about products and services, and maintaining a balanced cash drawer in compliance with bank policies.

Financial ServicesFinTech

No H1B

Responsibilities

Perform basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures

Provide exceptional customer service in a prompt, efficient and courteous manner

Respond to customer inquiries and resolves routine issues, escalating complex problems to more experienced staff members

Develop basic knowledge of products/services offered by Apple Bank to effectively assist the customer; recognizes opportunities to offer additional bank product and services by referring customers to the appropriate colleague within branch, meeting assigned referral goals

Comply with all operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments

Maintain a cash drawer and follows proper balancing and reconciling procedures; prepares daily proof sheet at the close of business each day

Provides additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency

Perform non-teller clerical duties on a periodic basis

Adheres to the Bank’s Code of Conduct

Perform other duties and tasks as requested

Qualification

Cash handling experienceCustomer service focusBasic computer skillsGeneral math skillsMultitaskSound judgmentInterpersonal skillsOrganizational skillsCommunication skillsDetail orientedSelf-motivatedPositive attitude

Required

High school diploma or GED required

Minimum 6 months of cash handling or customer service experience required, prior teller experience preferred but not required

Customer service focus with ability to actively listen, eliciting information, comprehending customer issues/needs, and recommending solutions

Must display ability to understand Apple Bank product offerings

Strong interpersonal and organizational skills required

Excellent communication skills (verbal + written)

Display courteous and friendly behavior

Detail orientated and ability to function in a fast-paced environment

General math and basic computer skills required

Display willingness to be cross trained on non-teller functions

Self-motivated and ability to multitask effectively

Must display sound judgment and discretion when utilizing confidential information

Possesses strong work ethic, positive attitude

Ability to stand for extended periods of time

Ability to work weekends/extended hours and at neighboring branch locations when necessary

Mandatory training may require occasional travel

Preferred

Prior teller experience preferred but not required

Company

Apple Bank

As the largest state-chartered savings bank in New York, with over $17.5B in assets, Apple Bank offers a full range of retail banking services to individuals and businesses across the five boroughs of New York City, Long Island, Westchester and Rockland counties, and New Jersey.

Founded in 1863

New York, New York, USA

1001-5000 employees