Four Hands · 1 month ago
Customer Support & Data Entry Specialist
Austin, TX
Full-time
Onsite
Senior Level
5+ years expFour Hands is a leading designer and wholesaler of furniture and décor, recognized for its growth and workplace culture. The Customer Support & Data Entry Specialist will manage the full lifecycle of customer orders, ensuring accuracy and timely delivery while collaborating with various teams to enhance the order-to-cash process.
FurnitureHome ImprovementLifestyle
Responsibilities
Manage order entry, updates, cancellations, and pricing adjustments with a high level of accuracy and attention to detail
Validate payments and ensure compliance with order policies, approval workflows, and documentation requirements
Monitor order progress and proactively address issues to meet service and delivery expectations
Build, release, and schedule shipments in coordination with warehouse operations, carriers, and customers
Research and resolve shipment exceptions, order errors, unreleased orders, and inventory discrepancies
Partner cross-functionally with Logistics, Finance, Sales, and Customer Operations to identify root causes and implement solutions
Support continuous improvement by streamlining workflows and reducing errors across the order-to-cash process
Reconcile customer payments across multiple methods, maintain accurate ERP records, and escalate discrepancies as needed
Other duties as assigned, in accordance with training and qualifications
Uphold our Core Values and be a valuable member of the Four Hands team: + Be open and honest + Reach for excellence + Act with responsibility + Value the whole person + Enjoy the journey
Qualification
Required
5+ years of experience in order management, logistics, or customer operations
Bachelor's degree required
Strong attention to detail with the ability to manage data accurately and follow established workflows
Proven ability to exercise discretion, use sound judgment, and make decisions independently
Excellent communication and relationship-building skills across teams and with external partners
Proficiency with ERP systems (Microsoft Dynamics 365 preferred)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Preferred
Proficiency with ERP systems (Microsoft Dynamics 365 preferred)
Company
Four Hands
Four Hands is a lifestyle home furnishing company that delivers design products and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Briggs
CEO and President
Michael Bullock
Chief Marketing Officer
Recent News
2025-12-02
Designers Today
2025-10-21
2025-09-25
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