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Whataburger · 1 day ago

IT Specialist

Griffin, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Made to Order Holdings is a privately owned franchisee of the Whataburger family, and they’re new to the Atlanta area. The IT Specialist provides front-line support for store-level and corporate technology systems, ensuring reliable operation of various systems and supporting a fully cloud-based environment.

Food and BeverageFood ProcessingSnack Food

No H1B

Responsibilities

Provides front-line support store-level and corporate technology systems across 10+ Whataburger locations

Ensures reliable operation of point-of-sale (POS), network, IP camera system, kiosk, drive-thru, and back-office systems

Works closely with the IT manager to maintain up time, troubleshoot incidents, and deploy new store equipment

Plays a key role in supporting MTOH’s fully cloud-based environment in Azure and Microsoft 365

Troubleshoots network connectivity and hardware issues involving Meraki switches, access points, and desktops

Supports Azure Entra ID and Intune-managed devices

Manages user accounts, credentials, and device provisioning within Microsoft 365 and Azure environments

Performs both remote and on-site diagnostics for restaurant hardware and software systems

Maintains and updates the IT asset inventory, supporting hardware lifecycle tracking and replacement planning

Assists in the implementation of IT projects and initiatives defined by the IT manager, including SharePoint, RingCentral, LMS, new restaurant hardware rollouts, and in-house intranet

Qualification

IT support experienceAzure proficiencyMicrosoft 365 managementCablingTerminationsNetwork troubleshootingTechnical support

Required

Associate degree in Computer Science, Information Technology, or equivalent certifications

2-5 years of IT support, preferably in retail, QSR, or multi-site environments

Valid driver's license with good driving record

Experience in providing tier 1-2 technical support for restaurants and corporate systems

Proficiency in cabling and terminations (Ethernet, Coax, and Fiber)

Troubleshoot network connectivity and hardware issues involving Meraki switches, access points, and desktops

Support Azure Entra ID and Intune-managed devices

Manage user accounts, credentials, and device provisioning within Microsoft 365 and Azure environments

Perform both remote and on-site diagnostics for restaurant hardware and software systems

Maintain and update the IT asset inventory, supporting hardware lifecycle tracking and replacement planning

Assist in the implementation of IT projects and initiatives defined by the IT manager, including SharePoint, RingCentral, LMS, new restaurant hardware rollouts, and in-house intranet