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Arizona Liver Health · 1 day ago

Clinic Supervisor - Peoria

Peoria, AZ

Full-time

Onsite

Entry, Mid Level

$55K/yr - $65K/yr

1+ years exp

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials. The Clinic Supervisor will oversee clinic operations, promote patient access, and ensure compliance with established policies while providing support and training to the team.

Clinical TrialsHealth CareHospitalityMedical

Responsibilities

Identify patient service requirements by establishing rapport with the patient and others. Exhibit knowledge of growth, development, and appropriate communication. Ability to assess, provide and interpret specific data

Promote collaboration within the facility to improve patient access and patient outcomes to increase the efficiency of the team

Assists with orientation and training of new team members

Ensure patient flowsheet/check-out sheet is completed for each patient visit

Conduct fibroscans, in preparation for providers examination. Implement provider orders promptly and with accuracy

Maintain documentation of patient care services by scanning and completing patient and department records in accordance with established policies and procedures

Document procedures, medication, delivery of care and pertinent information regarding care inside the EMR and 340B tracker

Assist with 340B medication prior authorization by entering a task inside the EMR

Educate patient on medications and directions for use. Support patients and providers in the medication refill process. Notify patients with specialty pharmacy information, prior authorization process and any delays in processing order

Answer telephone calls and take messages for the provider and/or return telephone calls to patients, documenting all patient interaction in the patient electronic medical record

Facilitates any patient reports and deliver’s them to the provider. Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers

Process outgoing referrals: send medical records and ensure “Referred To” provider has all necessary documents to schedule patient

If required or necessary, make appointment for the patient for diagnostic procedures and/or with a specialist

Act as a liaison with the providers, other medical offices, and hospitals

Cleans and prepares rooms between procedures and restock supplies

Completes patient care requirements by performing tests and completing other tasks as assigned, i.e., set up rooms, place patient in room, takes patient’s vital signs, height, weight, etc. and records them in the cart, prepares patient for examination by the provider

Keep rooms stocked with adequate medical supplies, ensuring that all medical supplies items are within the expire date

Assist research department with Fibro scans for patients and maintaining training to be delegated this task

Maintains professional certification and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks

Performs all other related duties as assigned or requested by the Practice Administrator

Accountability- Role Model, mission, vision and shared values

Customer Focus: Has a clear understanding of internal customer’s needs, preferences, timelines, and decision-making criteria

Teamwork - If someone needs help, help them

Initiative – Be innovative, apply fresh ideas and continuously improve how you do your work

Confidentiality – Maintains strict confidentiality and respect the privacy of others

Ethical – Demonstrate consideration and appreciation for co-workers and customer

Respect – Demonstrate – consideration and appreciation for co-workers and customer

Perform all required duties as outlined in the Medical Assistant/Fibroscan Technician job description

Participate in the interviewing of prospective employees

Assure efficient patient flow is maintained and there is compliance with internal procedures in conjunction with the performance of duties as indicted in the appropriate job description for each employee

Ensure operation of medical equipment by completing preventive maintenance requirements; following manufacturer’s instructions; reporting malfunctions, requesting repairs and evaluating new equipment and techniques

Maintain medical supply inventory by anticipating needed supplies. Keep exam rooms stocked with adequate supplies, order necessary supplies bi-weekly

Maintain inventory of office supplies and order bi-weekly as needed

Complete assignments given by Providers and/or Practice Administrator

Develop and review standard operating procedures (SOP) annually

Report any clinical issues to Providers

Provide orientation and training of SOC Medical Assistant and Phlebotomist

Assign work tasks, to medical assistants, and monitor MA jellybeans for completion of tasks

Assure coverage for MA breaks, meetings, sick and PTO days

Monitor employees’ timecards for approvals or corrections and complete payroll on a bi-weekly basis

Qualification

Medical Assisting CertificationClinic ExperienceElectronic Medical Records (EMR)Fibroscan OperationPatient Care DocumentationComputer SkillsTyping 40 WPMFilingChartingOffice Equipment UseEthical BehaviorRespectTeamworkCustomer FocusInitiativeConfidentiality