Apply on Employer Site

SmithRx · 1 day ago

IT Manager

San Francisco, CA

Full-time

Onsite

Senior Level

5+ years exp

SmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector. They are seeking a hands-on and strategic IT Manager to lead their corporate technology function, manage a distributed team, and ensure efficient IT operations while championing a secure and compliant environment.

Health CareInformation TechnologyPharmaceutical

Responsibilities

Lead & Mentor: Manage a distributed team of 6 IT professionals, fostering their growth, managing performance, and building a culture of collaboration and excellence

Own IT Operations: Oversee our IT Service Management (ITSM) function, ensuring the delivery of high-quality support, defining and reporting on SLAs/SLOs, and continuously improving the employee experience

Drive Compliance: Collaborate closely with Compliance and GRC teams to own IT's role in our compliance programs, managing controls, gathering evidence, and interfacing with auditors for HIPAA and SOC2

Financial & Vendor Management: Manage the IT budget, oversee procurement, and lead vendor management activities, including contract negotiations and relationship management

Manage Assets: Direct the full lifecycle of corporate IT assets, from procurement and deployment to maintenance and disposal

Engineer & Document Processes: Design, implement, and document scalable IT processes. Build and maintain a robust knowledge management library to empower both your team and our employees

Champion Modern Operations: Integrate GitOps and ChatOps methodologies into your team's workflows, complementing and enhancing our automation-first engineering culture

Qualification

IT leadership experienceHIPAA complianceSOC2 complianceCloud-native Identity ProvidersCloud-first IT environmentIT budget managementVendor managementMixed-OS endpoint managementZero Trust networkingProcess designCollaboration toolsCI/CD integration

Required

5+ years of experience in an IT leadership role with direct people management responsibility

Proven experience in a regulated industry (e.g., healthtech, fintech) with deep, hands-on knowledge of HIPAA and SOC2 compliance frameworks

Demonstrated experience managing IT budgets, assets, and vendor negotiations

Demonstrated expertise managing a cloud-first, heterogeneous IT environment that is not dependent on Microsoft Active Directory as the primary identity source

Deep experience with cloud-native Identity Providers (IdP) to manage the full identity lifecycle, access control, and application provisioning

Expertise in managing and securing mixed-OS endpoint fleets (macOS and Windows) using modern, API-driven MDM/RMM platforms

Experience administering and securing major cloud-based collaboration suites

Strong understanding of Zero Trust network architecture concepts (e.g., secure web gateways, client-based private access)

A passion for process design and engineering, with a focus on building scalable, repeatable, auditable systems