Hollywood Casino at Greektown · 4 months ago
Director of Hotel Operations
Detroit, MI
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expHollywood Casino at Greektown is part of PENN Entertainment, a leading provider of integrated entertainment and gaming experiences. The Director of Hotel Operations is responsible for directing the overall operations and staff of the hotel, ensuring compliance with budgets, and achieving customer service goals while promoting a superior guest experience.
GamingLeisureTravel
Responsibilities
Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation
Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for the overall achievement of department customer service goals
Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
Works closely with Marketing to drive occupancy and maximized revenue for all Hotel operations
Makes final decisions for financial activities of Hotel such as setting room rates and policies/procedures
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Must be at least 21 years of age
Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience
Minimum Of Five Years' Experience In Hotel Management
Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software
Ability to make decisions with only general policies and procedures available for guidance
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Benefits
Wellness programs designed to support our team members' financial, physical, and mental well-being
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment
Company
Hollywood Casino at Greektown
Hollywood Casino Greektown Located in the heart of downtown Detroit in the historic Greektown district, Hollywood Casino at Greektown offers over 100,000 square feet of gaming, entertainment and dining experiences.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase