This job has closed.

Fortrea · 1 day ago

Client Services Representative

United States

Full-time

Remote

New Grad, Entry Level

$22/hr - $28/hr

Labcorp is seeking a Remote Client Services Representative to join a dynamic team in support of their Shelton, CT lab. This role involves working with physician offices, hospital laboratories, and internal customers to ensure that all client needs are addressed accurately and efficiently, resulting in exceptional client and patient care.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Act a liaison between Labcorp, the customer base and patients and sales reps

Communicate with all laboratory departments along with outreach to other Labcorp sites

Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests

Investigate and resolve any patient or client concerns in a timely manner

Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols

Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance

Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing

Review test forms for accuracy, resolve and document any discrepancies

Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance

Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care

Qualification

Customer service experienceHealthcare industry experienceContact center experienceMultitasking abilitiesMicrosoft Office proficiencyBilingual in EnglishSpanishCommunication skillsOrganizational skillsFlexibilityAdaptability

Required

High School Diploma or GED equivalent required

Previous experience in a customer service role

Experienced in managing multiple applications, using two monitors, with strong organizational skills

Excellent multitasking abilities while maintaining focused attention to details

Flexibility and ability to manage and adapt to changing priorities quickly

Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous

Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications

Preferred

Associate's degree or higher is preferred

Contact center/call center experience is preferred

Prior healthcare industry experience is a plus, such as a physician's office or a hospital

Bilingual in English and Spanish highly desirable

Benefits

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)