Hussmann ยท 1 day ago
Dispatcher
Saint Rose, LA
Full-time
Onsite
New Grad, Entry Level
0+ years expHussmann Corporation is a global leader in commercial refrigeration equipment, dedicated to enhancing operational efficiency in the food retailing industry. The Dispatcher role involves scheduling and dispatching service technicians, responding to customer inquiries, and managing work orders to ensure high-quality service delivery.
Food and BeverageManufacturing
Responsibilities
Ability to prioritize calls and leverage appropriate workforce
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician
Respond to customer difficulties with billing and service
Communicate work orders, messages, or information to or from supervisors, or technicians
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number
Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work
Respond and review calls taken by call center
Obtain COD information and notify credit to send an application for credit approval to new customers
Additional responsibilities as assigned
Qualification
Required
High school diploma/GED, Associates Degree preferred
0-5 years of related experience and/or training; or equivalent combination of education and experience
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
Strong communication skills, verbal and written, required
Intermediate to advanced proficiency in Microsoft Office Suite
Strong organizational, time management skills, and high attention to detail
Flexibility to work outside normal working hours, as required
High level of professionalism and diplomacy
Superior customer service skills
Excellent telephone and communication skills with ability to handle high volume of calls
Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
Work effectively in diverse team environment
Preferred
Working knowledge of refrigeration/HVAC a plus
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Paid time off, stewardship, and parental leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
Company
Hussmann
Hussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-21Acquired
Leadership Team
Tim Figge
Chief Executive Officer
Recent News
Company data provided by crunchbase