Facebook ยท 1 day ago
Supervisor, Customer Service
Nashville, Tennessee
Full-time
Onsite
Entry, Mid Level
1+ years expFacebook is seeking a Supervisor for their Customer Service team. This role involves supervising a team, ensuring compliance with departmental standards, and providing training and support to enhance employee performance and satisfaction.
Computer Software
Responsibilities
Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance
Review departmental and/or contract standards to ensure compliance. Follow procedures to ensure business and customer needs are met systematically and correctly. Supervise and motivate staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries
Monitor calls, service and workload. Track any service complaints and analyze problems in order to provide solutions or develop proper training of staff
Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed
Qualification
Required
Bachelor's
4 years claims, customer service and/or call center experience or a combination of education and job-related work experience
1 year-claims, customer service, and/or call center experience
Strong oral and written communication skills
Strong decision making, analytical, problem solving, and time management skills
Ability to handle confidential or sensitive information with discretion
Microsoft Office
Preferred
Bachelor's Degree-Business Administration, Healthcare or related field
1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives
Ability to persuade, negotiate, or influence
Strong organizational skills
Strong spelling, punctuation, and grammar skills
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase