Help Desk Representative I jobs in United States
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NCR Atleos · 1 day ago

Help Desk Representative I

positionFrisco, TX, USA
timeFull-time
remoteHybrid
seniorityEntry Level
money$18/hr - $18/hr
date1+ years exp

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. They are seeking a Help Desk Representative I to provide technical support and customer service, handling inbound and outbound calls, and resolving customer issues efficiently.

BankingFinTech

Responsibilities

Ability to understand the current state of ATMs to fully diagnose problems for resolution
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
Create, review and close tickets and maintain accurate customer records
Answer inbound calls from clients, customers, and external vendors
Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
Provide efficient productivity and superior quality service while working in a fast-paced environment
Ability to effectively handle in user and Regulation E/Card Trace calls from customers
Make outbound calls to clients, customers, and external vendors
Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
Ability to work multiple systems simultaneously
Handle internal/external reports and status updates
Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
Follow-up on open investigations to ensure smooth handling and accurate closure
Assume special projects as required by management

Qualification

Customer serviceTechnical troubleshootingWindows XPMicrosoft OfficeTyping speed 50wpmCommunication skillsDecision-making

Required

High School diploma or equivalent required
1 year prior customer service/call center work experience required; preferably in a technical environment
Ability to type a minimum of 50wpm
Demonstrate independent decision-making skills
Ability to work various shifts, including days, evening, weekends, and holidays
Must be able to successfully pass all applicable background screening tests

Preferred

Bachelors' degree preferred
Previous handling of inbound and outbound call center phones preferred
Working knowledge of Windows XP operating systems
Proficient in MS Outlook, Word, and Excel

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

Company

NCR Atleos

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NCR Atleos provides banks and retailers with technological solutions to reduce operational complexity and increase customer experiences.
dateFounded in 2023
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
https://www.ncratleos.com

Funding

Current Stage
Public Company
Total Funding
$1.35B
2023-10-17IPO
2023-09-18Post Ipo Debt· $1.35B

Leadership Team

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Tim Oliver
Chief Executive Officer and President
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Paul Gardiner
Chief Technology Officer
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Recent News

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2025-12-19
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Knoxville TVA Employees Credit Union to Leverage NCR Atleos Allpoint Deposit Network
2025-12-04
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United States ATM Market Report 2025-2033 by Solution (Deployment, Managed Services), Type, Application, Top States and Company Analysis
2025-12-02
Company data provided by crunchbase