Arvato ยท 1 day ago
IT Onsite Support Technician
Louisville, KY
Full-time
Onsite
Entry Level
2+ years expArvato is a technology-driven company seeking an IT Onsite Support Technician to be the first point of contact for onsite technical assistance. The role involves troubleshooting hardware, software, and network issues while ensuring optimal workstation and LAN performance.
Transportation/Trucking/Railroad
Responsibilities
Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance
Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps
Candidate will assist our customers via phone, email, chat & on-site support
Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise
Manage onsite support tickets within the service level
Respond to customer issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customer
Document customer interactions
Escalate issues to the next Tier with the next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor the site to identify and resolve issues proactively
Oversee customer communication through to resolutions
Qualification
Required
Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance
Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps
Candidate will assist our customers via phone, email, chat & on-site support
Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner
Candidate will escalate and track issues that extend beyond on-site span of control or expertise
Manage onsite support tickets within the service level
Respond to customer issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customer
Document customer interactions
Escalate issues to the next Tier with the next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor the site to identify and resolve issues proactively
Oversee customer communication through to resolutions
Preferred
Minimum of 2 years of experience working with RF Guns
Minimum of 2 years of experience with network configurations
Familiarity with working in Azure Active Directory
Experience working in a Windows 11 environment
Benefits
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Company
Arvato
๐ช๐ฒ ๐๐ต๐ฎ๐ฝ๐ฒ ๐๐๐ฝ๐ฝ๐น๐ ๐ฐ๐ต๐ฎ๐ถ๐ป๐ ๐ด๐น๐ผ๐ฏ๐ฎ๐น๐น๐ Logistics seems so simple โ just goods in, goods out. For us there is so much more to it.
10001+ employees
H1B Sponsorship
Arvato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (15)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Christopher H.
CFO North America & Brazil
Brent Behrens
Partner Account Specialist
Company data provided by crunchbase