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MillenniumSoft Inc · 4 days ago

Customer Complaints Specialist - Exp In Customer Service or Complaint Intake (Onsite) Urgent Need

Franklin Lakes, NJ

Full-time

Onsite

Senior Level

MillenniumSoft Inc is a company that specializes in providing staffing solutions, and they are seeking a Customer Complaints Specialist with experience in customer service or complaint intake. The primary responsibilities of the role include administrative data collection, handling customer inquiries, and ensuring compliance with client policies.

Staffing & Recruiting

No H1B

Responsibilities

Data entry into excel spreadsheet

Contact information collection and documentation

Document information gathered

Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer

Ensures compliance with all client policies and procedures

Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer

Make Outbound calls to various customers to verify if field action notifications have been received

Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices

Maintain detail records of outbound calls such as representative names, titles, disposition of any products

Raise any escalated concerns to the next level of management

May perform other duties as required