Walmart Canada · 2 days ago
Senior Manager, Business Operations eCommerce - Big & Bulky Fulfillment (Sam's Club)
Bentonville, AR
Full-time
Onsite
Senior LevelWalmart Canada is evolving Sam’s Club's fulfillment strategy to enhance member experience. As the Senior Manager of Business Operations Ecommerce for Big & Bulky Fulfillment, you will oversee the transformation and performance of fulfillment operations, focusing on optimizing processes and driving improvements in delivery speed, cost, and quality.
DeliveryRetailShopping
Responsibilities
Drive Big & Bulky Transformation Initiative: Build and execute a cross-functional transformation plan to simplify the Big & Bulky experience, addressing key friction points across delivery, damage, returns, and fulfillment
Elevate Shipping & Fulfillment Performance: Own key metrics including on-time delivery, order accuracy, damage rates, and shipping cost across assigned channels
Execute Fulfillment Strategy: Partner with Directors to operationalize network and routing strategies, ensuring initiatives are implemented effectively and deliver expected outcomes
Optimize Routing & Cost: Improve node selection, carrier utilization, and club-based fulfillment decisions to balance speed, service, and cost
Lead and Develop a Team: Manage and coach managers and/or individual contributors, building strong analytical capability and accountability for results
Partner Cross-Functionally: Collaborate with Site Ops, Supply Chain, Technology, and Walmart counterparts to resolve issues, launch improvements, and scale best practices
Leverage Data for Continuous Improvement: Analyze fulfillment and shipping data to identify trends, root causes, and opportunities; translate insights into clear action plans
Improve Member Experience: Ensure operational processes, systems, and settings support fast, reliable delivery while minimizing friction for members and operators
Qualification
Required
Proven experience managing complex fulfillment, logistics, or ecommerce operations, ideally including ship-to-home or last-mile delivery
Ability to break down complex problems, prioritize effectively, and drive initiatives to completion
Experience leading managers or teams, with a focus on performance management, development, and engagement
Comfort working with large data sets, performance metrics, and financial drivers to inform decisions and recommendations
Ability to partner effectively across teams and influence outcomes without direct authority
Track record of driving tangible improvements in speed, cost, quality, or reliability in an operational environment
Ability to balance member experience with operational efficiency and financial discipline
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase