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Omni Hotels & Resorts · 1 day ago

Food & Beverage - J1 Intern/Trainee

Orlando, FL

Internship

Onsite

Intern

Omni Hotels & Resorts is a premier golf and leisure retreat located in Orlando, offering a dynamic work environment and comprehensive training. The role focuses on providing exemplary guest service while gaining knowledge of restaurant operations and advanced Food and Beverage service standards.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

The overall goal for this phase is for the participant to be introduced to Omni restaurant outlet’s operations and services in order to gain knowledge of Omni’s overall service standards and how operational roles interrelate to create a successful restaurant operation and to provide exemplary guest service experience

The goal and objective are for the participant to become fully familiar with advanced Food and Beverage service standards that would typically be performed within the operations and specifically gain valuable exposure and experience with the demands and expectations during a high volume time period. By the end of this phase, the participant should have obtained increased confidence and an advancement in their techniques, organizational skills and knowledge

The goal of this phase if for the Trainee to wrap up their training experience with increased feedback and training, build their leadership skills. Specific objectives will be for the Trainee to:

Experience more feedback from customer service skills and finding solutions

Be trained to handle customer comments, complaints, or concerns

Attend weekly trainings for the months of June-August focusing on managing training materials