Customer Management Practice · 1 day ago
Sponsorship Event Coordinator
United States
Full-time
Remote
Entry, Mid Level
$46K/yr - $46K/yr
2+ years expCustomer Management Practice is an event and market research firm focused on the customer service sector. They are seeking a Sponsorship Event Coordinator to manage sponsor relationships and ensure that all contract deliverables are met for their events.
Business DevelopmentConsulting
Hiring Manager
Harry Zapata
Responsibilities
Liaise with main points of contact for each sponsor by establishing regular cadence of interactions via phone, email, and Zoom/Teams video calls
Provide excellent customer service to answer questions and resolve problems as promptly as possible
Manage all aspects of the end-to-end sponsorship event cycle for a pre-determined portfolio of sponsoring companies, including onboarding, answering regular questions, deliverable management, lead retrieval assistance, and ensuring onsite event success. This candidate takes existing sponsorship contracts and brings them to reality
Source, order, purchase, and negotiate costs for sponsorship deliverable items
Collect, organize, and update all sponsor materials for each event (logos, visuals, etc.)
Liaise with the General Contractor and the venue’s CSM to ensure complex Expo Hall CADs are regularly audited and revisions are communicated across all stakeholders
Ensure sponsors have received relevant booth and drayage information, and ordering forms for audio visual/electric and food and beverage are available
Collaborate with the venue logistics Event Coordinator and other team members on miscellaneous event tasks related to conference registration, menu planning and coordination, print materials, signage, graphics, etc
Assist in the design of Customer Management Practice’s booth spaces, activations, and lounge areas
Meet tight deadlines while balancing multiple priorities with agility
Have a hand in managing event budgets, ensuring cost-effectiveness and adherence to financial guidelines
Work closely with the sponsorship director, sponsorship account managers, and other internal departments, as necessary, to execute a comprehensive sponsorship deliverable management strategy
Maintain multiple highly detailed and organized sponsorship resource webpages and Excel based project trackers
Maintain sold sponsorship inventory and tickets through Bizzabo and other internal event management systems
Identify and suggest new opportunities to expand and increase revenue to our Sponsorship Acquisition team
Generate post-event reports, summarizing key metrics and outcomes for internal and external stakeholders
Analyze sponsor feedback and performance to identify areas for improvement and enhance future sponsorship opportunities
Performs other duties as assigned
Qualification
Required
a bachelor's degree, preferably in Marketing, Hospitality or Business or similar
2+ years of professional experience in customer service, hospitality, events, and/or similar role preferred
exceptional time management skills and work ethic
Strong organizational skills, keen attention to detail, and a proactive approach to problem-solving
persistence when faced with difficult problems or challenges
an eye for creativity and an intuitive understanding for what it takes to create a memorable customer experience
analytically oriented, with a commitment to process improvement and customer value creation
self-assured but also open-minded enough to learning new ways of doing things and listen to others around you
Pride and passion for a job well done, along with a commitment to self-improvement and an eagerness to learn
the ability to work autonomously while still being a collaborative team player
excellent interpersonal skills to connect with others, show genuine care and concern, and build and maintain strong client relationships. You are fulfilled by helping others
polished customer service oriented communication, in both verbal and written exchanges, with keen attention to detail
a strong understanding of Excel, Outlook, and Microsoft Teams. Experience with Canva, Bizzabo, and Google Sites is a plus
the ability to travel & flexibility to work evenings and weekends (estimated 3-4 times a year)
capability to, and confidence in, working within a remote environment
Benefits
Remote working flexibility within a hybrid work culture with opportunities for in-person team building activities.
Federal holidays are paid days off (and do not count against PTO package).
Event travel to popular destinations across the United States a few times a year.
Opportunity for additional earned compensation up to $5,000 after 3 years of employment.
Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.
Generous PTO, sick days, and well-being days package.
The unique opportunity to build a network of relationships with top companies across every facet of business.
A close-knit team of event professionals that are happy to foster your development and share their expertise to encourage continual growth.
Training on the fundamentals of sponsorship management and the art (and science) of conference operations.
Company
Customer Management Practice
Customer Management Practice is the analyst, advisor, and industry network that helps companies turn customers into raving fans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandy Ko Fonseca
Founder & Principal, Customer Contact Women (CCWomen)
Recent News
2025-08-22
Company data provided by crunchbase