Pretium Enterprise Services, India · 3 weeks ago
Maintenance Coordinator
Orlando, FL
Full-time
Hybrid
Entry Level
2+ years expProgress Residential is a leading property manager of single-family rental homes nationwide, seeking a Market Maintenance Coordinator. The role involves managing customer service inquiries, scheduling service requests, and ensuring high-quality service delivery to residents.
Financial Services
Responsibilities
At Service Manager direction, schedule service jobs to provide timely resolution and outstanding customer service to resident requests on occupied homes
Interacted with vendors to assign, follow up, and ensure completion of service requests. Hold vendors accountable for timely and accurate work. Communicate frequently with key vendors
Receives requests for work orders from residents via phone or web and then directly manages and schedules all necessary work orders in the service request system
Answer phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints
Responds to incoming emails using standard methodologies
Researches required information using multiple systems and resources
Manages and schedules work orders for HOA violations and confirms resident chargebacks as required
Routinely communicates with Technicians and vendors to ensure work orders are completed in a timely fashion with high quality
Assist Technicians by researching needed parts and follow up with resident to verify when parts arrive
Analyzes and thinks critically about incoming inquiries to help develop future processes and structures to streamline and grow customer service processes and models
Routes calls, emails, and tickets to appropriate individuals and groups as needed
Accurately completes and documents information in the system and ticket to ensure inquiry is captured correctly
Confirms resident chargebacks and identifies resident responsible items
Identifies and escalates priority issues when necessary
Proactively identifies root causes of issues and make recommendations for process improvements future state
Assist residents with remote resolution and diagnosis for better description accuracy
Contact residents using multiple methods of communication to gather information to schedule service requests, as well as to follow up and close them out
Qualification
Required
High school diploma or equivalent required
Excellent verbal and written communication skills
Familiar with reviewing maintenance metrics (i.e., reporting and dashboards)
Experience responding to customer emails
General to strong maintenance acumen
Experience working with Salesforce and Customer Relationship Management Systems (CRM)
Familiar/strong with using MS Office, Outlook, and Internet applications
Superb accuracy and attention to detail
Strong problem-solving skills as well as a sense of urgency around significant customer issues
Ability to prioritize and multi-task in a fast-paced environment
Adaptable to feedback and requested changes
Excellent interpersonal skills, genuinely friendly and approachable
Strong customer service skills
Preferred
Multifamily, SFR, Military Housing maintenance experience a plus
2-3 years property management experience is a plus
Bilingual Spanish is a plus
Benefits
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
Company
Pretium Enterprise Services, India
Pretium Enterprise Operations India Private Limited (PES India) is a subsidiary of Pretium Partners, LLC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase