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MercyOne · 1 day ago

PRN Receptionist

West Des Moines, IA

Part-time

Onsite

New Grad, Entry Level

MercyOne is a healthcare provider committed to delivering compassionate, person-centered care. The PRN Receptionist will perform essential duties including patient check-in, appointment scheduling, and maintaining accurate patient records to ensure a smooth clinic operation.

Health CareHealth DiagnosticsHospitalMedicalNon ProfitPersonal HealthPrimary and Urgent Care

Responsibilities

Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance

Answer phone calls and direct them appropriately

Schedule appointments according to office guideline

Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts

Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record

Prepare charts for patient appointments making sure all necessary information is complete

Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments

Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records

Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment

Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications

Other duties as assigned by management

Qualification

Basic Life Support (BLS)Microsoft Office SuiteDatabase managementEffective communicationProblem-solving

Required

Must be 16 years of age

Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire

Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages