ZOLL Cardiac Management Solutions · 1 day ago
Network Engineer
Manchester, NH
Full-time
Hybrid
Mid Level
$75K/yr - $95K/yr
3+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Network Engineer will be responsible for managing IT issues within the US corporate operations, ensuring compliance with IT procedures, and providing technical support to employees.
Medical Device
Responsibilities
Serve as the first point of contact for Itamar INC employees, seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution and walk the employee through the problem-solving process. Follow-up and update employee about status and information
Direct unresolved issues to the Israel IT manager
Handle and maintenance of all IT equipment in the US (to include issuing and returning of employee’s computers)
Purchase IT equipment when needed
Assist with phone system, installation, maintenance and up-grades
IT support to the US team (software & hardware installment and configuration)
Record events and problems and their resolution in IT task system
Apply the company’s IT regulations & procedures and monitoring compliance
Keep all the IT software up to date especially security software
Responsible for communication solutions that involves IT
Report relevant IT issues to company’s IT manager
Qualification
Required
BSc Degree (computer science) required
Proven experience as help desk or IT support for at least 3 years required
Professional knowledge and work experience with windows, office, networks, printers and IP telephony
Proven effective verbal, computer, written and presentation/communication skills
Ability to quickly adapt and respond to job, environmental, and industry changes
Strong customer service skills, with excellent written & verbal communication skills
Autodidact - can learn and gain new knowledge on his own
Must be able to communicate effectively & maintain professional conduct at all times
Organized, self-starter with the ability to handle several tasks and prioritize workload with minimal supervision
Able to work longer hours or after hours to support company needs if they arise
Preferred
Experience with Avaya phone systems a plus
Experience with servers handling - advantage
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
H1B Sponsorship
ZOLL Cardiac Management Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase