AV · 2 weeks ago
Summer 2026 Service Desk Intern
Simi Valley, CA
Internship
Onsite
Intern
Start in 2026 SummerAeroVironment (AV) is a global leader in unmanned aircraft systems and tactical missile systems. The Service Desk Intern will support the Information Technology Service Desk Team by imaging computers, assisting with new hire onboarding, troubleshooting IT issues, and documenting processes for the team and customers.
AerospaceAir TransportationDronesElectric VehicleElectronicsEnergyGovernmentManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Provides world-class customer service
Troubleshoots IT related issue or request, either through remote connection or deskside visit by utilizing resources including existing expertise, teammates, knowledge articles and other documented policies and procedures
Performs computer imaging and deployments, phone deployments, PC refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock
Delivers and configures needed IT equipment to the proper location, including personnel moves
Assists and trains customers on how to use assigned IT equipment
Provides support for on-site/off-site meetings, conference rooms and audio/video related support
Documents support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket
Follows-up with customers on status for urgent issues/requests that are escalated to another Tier or team
Provides customers with preventive maintenance, configuration recommendations and points them to relevant self-help materials
Updates relevant knowledge articles and/or self-help materials
Other duties as assigned by team lead or service desk manager
Qualification
Required
High School Diploma or GED equivalent and college student
Excellent customer service and verbal/written communication skills
Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware
Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills
Ability to work in an office environment (Constant)
Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional)
Required to stand and sit for long periods (Frequent)
Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction
Preferred
Able to excel in a fast-paced, deadline-drive environment, where small teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company objectives
Takes ownership and responsibility for current and past work products
Works well with others and consistently demonstrates teamwork, collaboration and puts the success of the team above one's own interests. Shares ideas and knowledge with others
Benefits
Medical
Dental vision
401K with company matching
A 9/80 work schedule
A paid holiday shutdown
Company
At AV, we build shoulder-to-shoulder with our customers, delivering systems shaped by real-world missions, not theoretical requirements.
Founded in 1971
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.68B2025-07-01Post Ipo Equity· $875M
2025-07-01Post Ipo Debt· $650M
2023-09-19Post Ipo Equity· $109.01M
Leadership Team
Wahid Nawabi
Chairman, President & CEO
Johnathan Jones
Senior Vice President
Recent News
legacy.thefly.com
2026-01-21
2026-01-20
The Motley Fool
2026-01-18
Company data provided by crunchbase