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Stargel Office Solutions · 6 days ago

Entry-Level Field Service Technician

Austin, Texas Metropolitan Area

Full-time

Onsite

New Grad, Entry Level

$15/hr - $20/hr

Stargel Office Solutions is a complete office technology partner offering managed IT services and solutions. As a Field Service Technician, you will be responsible for the maintenance and repair of office product equipment while ensuring high customer satisfaction.

ConsultingInformation Technology

Responsibilities

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Manage the utilization of assets and resources to achieve targeted financial results and create superior value for Stargel Office Solutions and our customers

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional

Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Maintain a professional appearance, first call effectiveness of 75%, accurate parts inventory and attend monthly team meetings

Complete all administrative aspects of the job on time and error-free

Perform other activities that support Stargel Office Solutions and our service organization

Qualification

Mechanical experienceOffice equipment repairCustomer serviceCommunication skillsTeam collaboration

Required

High School Diploma or GED required

Hands on mechanical experience required, such as: low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc

Interested in learning about repairing, servicing, and/or installing office equipment, including copiers, printers, Photo ID and ID Badge systems, or fingerprint scanners (experience not required)

Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching

A valid driver's license, reliable vehicle, & auto insurance coverage required (mileage reimbursement provided)

Comfortable and able to travel within assigned territory in greater Austin area