Apply on Employer Site

Ardmore Roderick · 1 week ago

Customer Service / Inside Sales Representative

Providence, RI

Full-time

Onsite

Entry Level

$60K/yr - $70K/yr

1+ years exp

Ardmore Roderick is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, and Hydraulic products. They are currently seeking a Customer Service / Inside Sales Representative to provide customer support, collaborate with team members, and ensure customer satisfaction through effective communication and problem-solving.

Civil EngineeringConstructionTransportation

Growth Opportunities

Responsibilities

Interact with customer via phone, email and in person; respond and provide solutions to customers promptly

Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information

Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations

Provide technical feedback to meet customer requirements

Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs

Interact with manufacturing partners and cultivate and sustain positive, professional relationships

Visit customers when needed, including delivering needed supplies

Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed

Qualification

Customer Service ExperienceMechanical EquipmentERP SoftwareMS Office ProductsMulti-tasking SkillsCommunication SkillsOrganizational SkillsTeam Collaboration