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FirstBank · 2 days ago

Teller

Parsons, TN

Full-time

Onsite

Entry Level

2+ years exp

FirstBank is a financial institution seeking a Teller to serve as the first point of contact for customers. The role involves processing transactions, assisting with customer inquiries, and identifying cross-sell opportunities while adhering to bank policies and procedures.

BankingFinanceFinancial Services

Responsibilities

Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate

Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc

Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings

Recognize customer needs and refer customers to appropriate bank partner(s) for crosssell or service opportunities

Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc

Provide consistent, distinctive service to all customers when delivering the FirstBank service experience

Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc

Regular and reliable attendance

Perform other duties as assigned