CSI Companies · 1 day ago
Help Desk Technician
Sunnyvale, TX
Contract
Onsite
Mid Level
$25/hr - $30/hrCSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country. In this role, you will provide advanced technical support to clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills.
Staffing & Recruiting
Responsibilities
Provide advanced troubleshooting and problem resolution for Windows and Mac environments
Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems
Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions
Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement
Document resolutions and maintain detailed records of user requests and actions taken
Stay current with system information, changes, and updates relevant to our user community
Qualification
Required
Proven experience as a Tier II Help Desk Specialist or similar role
Strong knowledge and experience in troubleshooting Windows and Mac operating systems
Excellent customer service skills, with the ability to communicate verbally and in writing effectively
Experience working with Atlassian (Jira) ticketing systems
Ability to work independently and manage time effectively
Strong problem-solving skills and attention to detail
Company
CSI Companies
Headquartered in Jacksonville, FL, CSI Companies partners with organizations nationwide to deliver solutions-focused workforce services.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Flakus
Chief Executive Officer
James Chiang
Chief Financial Officer
Recent News
Company data provided by crunchbase