United Garage Door Co. · 1 day ago
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE I – OKLAHOMA CITY – WESTWINDS WHOLESALE DOORS
Oklahoma City, OK
Full-time
Onsite
New Grad, Entry LevelUnited Garage Door Co. is a wholesale company providing high quality overhead door products. They are seeking a Bilingual Customer Service Representative I to deliver exceptional customer service to both internal and external clients, leveraging knowledge of company products to address inquiries effectively.
Building MaterialCommercialManufacturingResidential
Responsibilities
Follow an established process to create Sales Orders/Quotes & Invoices and accept payments
Provide information to customers in both English and Spanish about products and options in person, via email/chat and on the phone
Create/submit daily reports
Maintain a positive, empathetic, and professional demeanor when interacting with customers at all times
Respond promptly to customer inquiries and requests via various communication channels
Provide accurate and timely information regarding customer order status and product knowledge
Process customer orders, changes, and returns following departmental policies and procedures
Answer incoming calls, assist customers with quoting, order entry, order processing, invoicing, and maintain comprehensive record-keeping
Ensure proper handling and filing of sensitive materials and records in accordance with established internal controls
Provide timely feedback to management regarding service failures or customer concerns
Work closely with the sales team to meet and exceed customer service expectations
Contribute to team efforts by achieving related goals and objectives as assigned
Qualification
Required
Bilingual (Fluent in English & Spanish) REQUIRED for this position
Proficient in Accounting/Transaction software such as SAGE100 & SAGE CRM
Strong command of the Microsoft Office Suite
Exceptional verbal and written communication skills with a high level of confidence
Creative problem solver with the ability to resolve critical issues
Skilled in multitasking and adept at managing conflicts within the business environment
Actively engaged in company development plans with a strong dedication to work
Capable of working both independently and collaboratively within a team
Company
United Garage Door Co.
Established in 1947, United Garage Door is a premier residential and commercial garage door wholesaler with an outstanding reputation for customer care and quality products.
Founded in 1947
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase