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Omni Hotels & Resorts · 1 day ago

Front Desk Agent/PBX Operator | J1 Intern/Trainee

Orlando, FL

Internship

Onsite

Intern

Omni Hotels & Resorts is a premier golf, meeting, and leisure retreat located in Orlando. The Front Desk Agent/PBX Operator is responsible for checking in and checking out guests while providing courteous and professional services to ensure a positive guest experience.

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Responsibilities

To be thoroughly acquainted with all check-in procedures and policies

To be thoroughly acquainted with all check-out procedures and policies

To be thoroughly acquainted with the AM and PM checklist

Be familiar with the Phone and Alarm System in the PBX department

To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios

Be familiar with all systems and equipments as related to the Front Desk

Be familiar with all hotel rate plans and rate codes

Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)

Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club)

To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing)

Understand and perform cash handling processes

Understand the importance of our Medallia scores

Understand all Moments of Service for PBX, Guest Services and Front Desk

Maintain 4-Star/4–Diamond Standards of guest service