Head of Talent Operations jobs in United States
cer-icon
Apply on Employer Site
company-logo

Andela · 1 week ago

Head of Talent Operations

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date10+ years exp

Andela is a global talent marketplace connecting customers with top technical talent from emerging markets. The Head of Talent Operations will lead the end-to-end Talent Engine, focusing on improving operational metrics and ensuring alignment across various teams.

B2BConsultingHuman ResourcesInformation TechnologySoftware

Responsibilities

Own four strategic pillars: Fulfillment Engine, Talent Quality, AI + Data-Driven Efficiency, Network Engagement
Redesign the matching process to cut time-to-match in half and improve fill rate
Drive alignment between Talent Ops, Sales, and Customer Success on supply-demand fit and operational excellence
Build KPI frameworks and dashboards that create visibility and accountability
Partner with Product to deploy AI-assisted matching and assessment tools
Lead and develop a globally distributed team; break down silos across functions

Qualification

Operations managementAnalytical skillsProcess designMarketplace experienceAI/ML experienceTechnical talent backgroundCross-functional leadershipSQL proficiency

Required

10+ years in operations, with 5+ years leading large distributed teams
Strong analytical skills - you use data to diagnose problems and drive decisions
Process design expertise - you've redesigned complex workflows and driven measurable improvements
Marketplace/staffing/recruiting experience - you understand matching, supply-demand dynamics, and two-sided networks
Cross-functional leadership - you can drive alignment when incentives across teams aren't naturally aligned

Preferred

Experience with AI/ML-powered matching or assessment platforms
Background in technical talent and the software development ecosystem
SQL proficiency or experience working closely with data teams

Company

Andela

twittertwittertwitter
Glassdoor3.7
company-logo
Andela is a global tech talent platform that connects companies with vetted, remote engineers in emerging markets.
dateFounded in 2014
location
New York, New York, USA
people-size201-500 employees
web-link
https://andela.com

Funding

Current Stage
Late Stage
Total Funding
$381.01M
Key Investors
SoftBank Vision FundGeneration Investment ManagementCRE Venture Capital
2021-09-29Series E· $200M
2019-01-23Series D· $100M
2017-10-10Series C· $40M

Leadership Team

leader-logo
Carrol Chang
Chief Executive Officer
linkedin
leader-logo
Kennith Jackson
Senior Vice President of Solutions
linkedin

Recent News

WSJ
Zuckerberg’s Venture to Invest in Startup Andela
2026-01-14
EdSurge
To Unleash Africa’s Engineering Talent, Andela Raises $24M Led By Chan Zuckerberg Initiative
2026-01-14
VC News Daily
Andela Receives $24M Series B Round
2026-01-14
Company data provided by crunchbase