Riverside Casino & Golf Resort® · 1 day ago
Audio Visual Field Technician
Riverside, IA
Full-time
Hybrid
Mid Level
3+ years expRiverside Casino & Golf Resort® is part of Elite Casino Resorts, which operates premier gaming and resort destinations in the Midwest. The Audio-Visual Field Technician is responsible for providing high-quality audio, video, and event technology support at various properties, requiring frequent travel and a commitment to excellent customer service.
Gambling & Casinos
Responsibilities
Provide exceptional guest service for all external and internal customers
Event & Live Sound Support: Travel to properties to connect, set up, test, strike and operate AV systems for live events, shows, and corporate functions
Live Performance Management - Mix and manage live performances to ensure high-quality sound and lighting, to include live sound mixing. Operates and maintains live performance equipment, connects and tests band equipment, oversee all technology involved in the live production and communicate with live performance staff to ensure effective execution of their live performance standards
Entitlement Services: Administer changes related to physical and logical access by applying access and permissions based on requirements
Procurement: Gather the requirements of events and evaluate the event needs to determine hardware, software, or system functional specifications to design the appropriate solution to meet the client needs
Technology Support: Deploy and maintain AV, computing, and peripheral equipment; assist with system imaging, patch management, and troubleshooting
Access & Compliance: Support entitlement changes, conduct compliance audits, and document results related to AV systems
Monitoring & Maintenance: Monitor technology systems, respond to alerts, and coordinate with engineering to resolve issues and maintain uptime
Customer Service & Helpdesk: Provide front-line technical support for events and general user needs; document solutions and escalate as appropriate
Vendor & Team Collaboration: Coordinate with third-party vendors for equipment or service issues and assist teammates through mentorship and shared learning
Documentation: Maintain accurate records of setups, configurations, and troubleshooting steps for process and knowledge sharing
Qualification
Required
Associate's degree or technical training in live sound reinforcement, or equivalent combination of education and at least 3 years of related experience in live sound mixing or AV technology
Working knowledge of audio, video, and lighting systems, including digital mixers, interfaces, loudspeakers, lighting controls, and video switching
Proficiency with computer hardware/software, AV peripherals, and QSYS systems (certification preferred)
Basic understanding of network configuration, IP telephony, virtualization, and storage systems
Strong sense of urgency, attention to detail, and ability to manage multiple priorities
Excellent interpersonal, communication, and customer service skills
Proven problem-solving and diagnostic abilities in fast-paced environments
Willingness and ability to travel 50–75% of the time
Must be able to work a flexible schedule, to include nights/weekends/holidays, as determined by events/live performances
Ability to obtain and maintain a state gaming license in accordance with each state gaming agency in which we do business
Preferred
Experience in the gaming or hospitality industry preferred
Benefits
40 hours of Paid Time Off upon hire
Company
Riverside Casino & Golf Resort®
What does it mean to “Live it up?” You’ll find out the moment you enter Riverside Casino & Golf Resort.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase