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Adventist Health · 1 day ago

EPIC Analyst I - Certified MyChart

ONE Adventist Health Way, Roseville, CA, 95661, US

Full-time

Hybrid

New Grad, Entry Level

$90K/yr - $134K/yr

0+ years exp

Adventist Health is a faith-based, nonprofit integrated health system serving over 100 communities. The EPIC Analyst I - Certified MyChart role involves supporting information systems applications, including design, implementation, and testing of software, while ensuring alignment with established processes and procedures.

Elder CareHealth CareHospitalMedicalNon ProfitWellness

No H1B

Responsibilities

Maintains routine system software utilizing established standards and departmental protocols, to meet user requests/specifications

Evaluates user requests for special enhancements to system software

Works with customers to gather specifications for the purchase, development, and installation of system software

Maintains service level agreements with various end-user departments and enterprise business units

Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows

Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency

Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas

Assists in analysis and documentation of reporting needs of end users

Follows project work plans

Works cooperatively with project team members to coordinate assigned duties with the overall program and related projects

Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them

Researches, documents, and facilitates resolutions to issues reported by end-users

Tests system software per checklist guidelines and participates in the development of test scenarios

Collaborates with technical teams to research and problem-solve technical issues

Assists in the presentation of training to a variety of audiences

Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it

Supports optimization activities to ensure staff effectively use the systems

Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours

Often this role is on call for support of the most critical applications

Troubleshoot and resolve system issues escalated by the Help Desk

As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions; Travel could occur during standard off-hours support times

Performs other job-related duties as assigned

Qualification

MyChart CertificationEpic CertificationHealthcare IT ExperienceCheers ExperienceHello World Experience

Required

Associate's/Technical Degree or equivalent combination of education/related experience

Epic Certification/Accreditation in area of responsibility

Preferred

Bachelor's Degree or equivalent combination of education/related experience

Zero to Two Years Healthcare IT application/technical experience

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed, may be substituted for the above education and experience requirements

Experience in Cheers as well as Hello World