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MHA (Mental Health Association) · 1 week ago

Urgent Care Administrative Assistant

Springfield, Massachusetts, United States

Full-time

Onsite

New Grad, Entry Level

$23/hr - $23/hr

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. The Urgent Care Administrative Assistant is responsible for managing front desk operations at a community behavioral health clinic, including client registration, billing procedures, and collaboration with the Clinic Director.

Health CareNon ProfitWellness

Responsibilities

Coordinate client intake and referrals by registering individuals in the EHR, verifying insurance eligibility, and scheduling initial appointments in collaboration with the clinical team

Greet and check in clients, families, and community partners, providing a professional and welcoming front-office experience

Maintain accurate, timely, and compliant records in the EHR, including scanning and uploading documentation

Verify insurance eligibility and prepare, enter, and submit billing information in coordination with leadership and the Fiscal Department

Send appointment reminders and support efficient clinic scheduling and operations

Coordinate meetings, record minutes, and serve as a liaison between internal departments, vendors, and external partners

Provide administrative support to supervisors and staff, including data management, report preparation, and general office coordination

Participate in licensing and accreditation processes while upholding the agency’s mission, values, and regulatory standards; perform other duties as assigned

Qualification

Electronic Health Record (EHR)Billing proceduresClient intake coordinationInsurance verificationAdministrative supportData managementProfessional communication