Pelico · 16 hours ago
Customer Success Specialist - Miami
Miami, FL
Full-time
Hybrid
Senior Level
5+ years expPelico is an innovative French scale-up focused on revolutionizing manufacturing intelligence through resource optimization. As a Customer Success Specialist, you will be the primary relationship owner for North American customers, ensuring they are supported and continuously extracting value from Pelico's platform.
SoftwareSupply Chain Management
Responsibilities
Own relationships with a portfolio of enterprise manufacturing clients across the US
Lead customer meetings (check-ins, reviews, QBRs); become their trusted advisor
Manage incoming requests and coordinate resolution with engineering teams
Drive product adoption through education, guidance, and proactive engagement
Track customer health, usage, risks, and champion retention strategies
Identify upsell opportunities and partner with Sales to execute them
Advocate for customer needs internally to influence product improvements
Contribute to building the Miami CXS practice: playbooks, documentation, best practices
Qualification
Required
5+ years in Customer Success / Onboarding roles in SaaS or enterprise tech
Experience with enterprise accounts and complex stakeholders
Strong communicator, relationship builder, and customer advocate
Ability to work cross-functionally with technical teams
Familiarity with CRM/ticketing tools
Thrives in fast-paced scale-up environments
Based in Florida (or willing to relocate)
Benefits
Stock Options: Available for every employee.
Healthcare Insurance coverage : choose across 4 robust plans
Life Insurance
PTO: 20 days + 10 bank holidays
Trips to France to connect with the teams (Paris)
401 (k) plan : up to 4% of the 401(k) plan
Quarterly employee engagement and alignment activities
Company
Pelico
SaaS, Data platform, Supply Chain
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$72.44MKey Investors
General Catalyst
2025-06-18Series Unknown· $40M
2022-04-15Series A· $32.44M
Recent News
2025-09-04
The French Tech Journal
2025-06-24
Company data provided by crunchbase