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Concentrix · 2 weeks ago

Salesforce Service Cloud Product Owner

United States

Full-time

Remote

Mid, Senior Level

$92K/yr - $145K/yr

4+ years exp

Concentrix is a leading global solutions company focused on transforming customer experience through technology and strategy. They are seeking a Salesforce Service Cloud Product Owner to manage product roadmaps, collaborate with development teams, and engage with stakeholders to enhance client outcomes.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

H1B Sponsor Likely

Responsibilities

Responsible for Product Roadmap for client’s Enterprise Call Center

Define and write Epics, Features, and User Stories in JIRA that align with business objectives

Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities

Manage a team of Developers and Quality Assurance professionals

Foster a culture of collaboration, innovation, and continuous improvement within the team

Work closely with Product Managers and stakeholders from the client’s Enterprise Call Center and related platforms

Engage with cross-functional teams to ensure alignment and understanding of product goals

Serve as the primary communication bridge between the development team and client stakeholders

Provide clear and concise updates on product status, upcoming features, and strategic roadmaps

Present periodic status reports to client stakeholders

Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development

Stay informed about industry trends and emerging technologies to inform product strategy

Qualification

Salesforce Service CloudProduct Owner experienceService Cloud ImplementationJIRAAgile/ScrumTeam ManagementCommunication skillsProblem-solving skills

Required

4+ yrs of Salesforce/Service Cloud experience

Proven experience as a Product Owner or similar role in a technology-driven environment

Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems

Service Cloud Implementation experience

Exceptional verbal and written communication skills

Experience writing User Stories, Epics, and Features in JIRA

Demonstrated ability to manage and inspire a team

Strong problem-solving skills and a strategic mindset

Preferred

Experience working in an Agile/Scrum environment

Familiarity with Enterprise Call Center operations and technology

Service Cloud Certification

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program

401(k) retirement plan

Paid time off and holidays

Paid learning days

Company

Concentrix

Glassdoor4.0

Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.

Founded in 1983

Newark, California, USA

10001+ employees

https://www.concentrix.com

H1B Sponsorship

Concentrix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2022 (1)

2021 (10)

2020 (2)