Henry Ford Health · 2 days ago
Customer Service Representative - Full Time Days - Pharmacy Advantage
Rochester Hills, MI
Full-time
Onsite
New Grad, Entry LevelHenry Ford Health is hiring a Customer Service Representative for their Pharmacy Advantage team. The role involves responding to inquiries, triaging phone calls, and ensuring accurate entry of information into the electronic medical record while providing exceptional customer service.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Triages and forwards phone calls to the appropriate Hubs or RN for follow-up
Promptly and accurately confirms all patient demographic and nature of the calls
Ensures entry of demographic and operations information into the electronic medical record
Assists with ensuring the timely and accurate coordination of triaging calls
Completes new patient enrollments over the phone and triages the request to appropriate department
Communicates with patients/providers to obtain or clarify any required information before triaging the request to appropriate departments
Greets and provides assistance to callers, providing positive representation of Pharmacy Advantage Specialty Pharmacy
Provides exceptional customer service in resolving problems with access to services, complaints, etc
Qualification
Required
Requires high school diploma or G.E.D. equivalent
Requires computer proficiency, the ability to accurately type, and working knowledge of Microsoft Office
Requires strong organization skills, and the ability to adapt rapidly to changing priorities and tasks
Preferred
Associates degree preferred
Experience with Outlook preferred
Previous pharmacy experience or office/administrative support experience preferred
Company
Henry Ford Health
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Founded in 1915
10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Brenda Craig
Vice President, Integrated Communications
Recent News
2025-11-07
Company data provided by crunchbase