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Crossover · 2 days ago

Director of Family Advocacy, Alpha - $200,000/year USD

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$200K/yr - $200K/yr

5+ years exp

Crossover is a company operating a private K–12 school in Lower Manhattan, and they are seeking a Director of Family Advocacy. This role focuses on managing relationships with families, facilitating enrollment processes, and ensuring high levels of parent engagement and satisfaction.

Information Technology & Services

No H1B

Responsibilities

Managing the complete relationship cycle with New York City families—from initial contact through enrollment, ongoing retention, and sustained advocacy

Conducting high-impact information sessions and individual consultations that support families through intricate, multi-stage decision processes

Acting as the central contact for parent inquiries, feedback, and confidential matters—addressing them with authority and professionalism

Generating enrollment growth through campus presence, strategic outreach, and meaningful integration within the local parent community

Converting satisfied families into active advocates and referral contributors within New York City's interconnected networks

Qualification

Client relationship managementEnrollment growth strategiesEvent orchestrationHigh-net-worth family experienceConfidential information managementAnalytical thinkingCommunication skillsLeadership skills

Required

At least 5 years in client-facing positions serving high-net-worth families (household income exceeding $1M), with accountability for securing $5K+ commitments or multi-year agreements

Proven experience supporting families through multi-meeting decision journeys that culminated in signed contracts or verified commitments

Quantifiable results from previous roles, including conversion metrics and retention, satisfaction, or referral performance data

Experience autonomously managing a personal pipeline or community network from first contact through final decision

Confirmed ability to orchestrate events or services for 25+ high-profile participants concurrently

Verified experience managing sensitive matters, grievances, or confidential information with documented successful outcomes

Current New York City residence or location within 1.5 hours' commute; available for full-time on-site work and local event participation

Legal authorization to work in the United States without requiring sponsorship

Preferred

Professional background in private education, philanthropic organizations, luxury service sectors, hospitality, wealth advisory, or concierge-level client relations

Established knowledge of New York City private school systems and parent community networks

Experience representing mission-oriented organizations to discerning, high-profile audiences