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The Hartford · 1 day ago

Agency Licensing Analyst

San Antonio, TX

Full-time

Hybrid

New Grad, Entry Level

$43K/yr - $64K/yr

The Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Agency Licensing Analyst will manage high-volume transactions related to agency licensing and ensure compliance with regulatory standards while building productive relationships with agency partners.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Perform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenance

Review data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standards

Coordinate supporting tasks and prioritize workload based on service requirements and customer needs are met

Validate data integrity and compliance with regulatory guidelines

Manages incoming customer calls; strives for first contact resolution

Identifies and actively contributes to process improvement initiatives

Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis

Work closely with leadership on process changes and problem resolution

Apply strong business knowledge to support operational processes and maintain data integrity across systems

Qualification

TechnologyComputer skillsCognitive & Analytic skillsCustomer serviceBusiness acumenCommunication SkillsCall Center ExperienceInsurance license requirements

Required

Strong Technology and Computer skills; general comfort with technology and ability to learn software systems

Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills

Demonstrated commitment to delivering best in class customer service

Strong Communication Skills (both verbal and written), Relationship Building

Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done

Ability to work in a fast-paced complex environment while navigating multiple programs

Call Center Experience and/or knowledge of state insurance license requirements a plus