Apply on Employer Site

bet365 · 1 day ago

Customer Service Advisor

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$23.07/hr - $23.94/hr

bet365 is one of the world's leading online gambling companies, seeking motivated customer service champions to join their Customer Service department. The role involves engaging with customers through various communication channels, resolving inquiries, and ensuring positive customer experiences in a fast-paced environment.

GamblingLeisure

Responsibilities

Ensuring every customer interaction is positive and memorable

Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed

Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication

Resolving customer requests and complaints promptly and courteously

Assisting in support of various internal efforts that improve how customers perceive our platform and services

Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information

Promoting and advocating for responsible gambling practices among customers

Qualification

Tech-savvyCustomer-centricExceptional communicationMultitaskingActive listeningAttention to detailCreative problem-solvingEagerness to learnCompliance knowledgeTeam collaboration