York Property Management ยท 6 days ago
Manager, Resident Experience - Exeter
Ontario, CA
Full-time
Onsite
Mid LevelYork Property Management is committed to creating a workplace where employees thrive. The Manager of Resident Experience is responsible for day-to-day customer service, cleaning, and maintenance of the residential property, ensuring a positive living experience for residents.
Property ManagementReal EstateRental Property
Responsibilities
Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building
Submit Notices to vacate to Head Office and deliver move-out instructions to residents
Schedule and conduct Preliminary and Final Move inspections
Document maintenance required for turnover of unit and communicate to the Turnover Maintenance Coordinator
Deal with resident matters as they arise in a professional manner
Maintain a detailed record of resident notes in property management software and upload documents and pictures on time
Collect rent from residents by going door-to-door, emailing, calling and handing out late reminder notices in-person 2 times monthly
Maintain Interior by ensuring lobbies and common areas are thoroughly cleaned
Maintain Exterior by watering and tending to plants, picking up any garbage around the property
Clean units to make ready for occupancy
Qualification
Required
Excellent customer service and public interaction skills
Ability to use and/or learn how to use new technology
Strong attention to detail and accuracy on documentation
Demonstrated knowledge of Landlord and Tenant Act
Effective verbal and listening communication skills
Time management skills
Benefits
Career Development Opportunities
Employee Recognition Program
A benefits package will be offered at 3 months of employment.
Company
York Property Management
York Property Management provides residential and commercial property management services.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase