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ETA hand2mind · 3 days ago

Business Analyst, Emerging Technologies

Vernon Hills, Vernon Hills, IL, US

Full-time

Hybrid

Mid Level

$90K/yr - $130K/yr

3+ years exp

ETA hand2mind is a family-owned global organization dedicated to helping kids succeed in school and develop a love of learning. They are currently seeking an Emerging Technologies Business Analyst to work hands-on with Microsoft’s AI ecosystem, focusing on automating workflows and researching new tools to drive business impact.

E-LearningEdTechEducationPublishing

Responsibilities

Translate business goals into AI & automation opportunities. Meet with stakeholders across Sales, Marketing, Customer Experience, Finance, Supply Chain, and IT to uncover pain points, define problem statements, and identify high‑ROI Emerging Tech and AI use cases

Own discovery, solution request, and manage a transparent backlog. Run structured intake sessions, capture requirements, and triage opportunities, separating quick wins from longer‑term projects. Maintain the list of projects and priority in a transparent fashion for business visibility

Evaluate business use cases for ROI and business benefit (effort saved, revenue lift, quality improvements, risk reduction). Ensure solutions have measurable performance metrics before they’re accepted

Document “what good looks like.” Create requirement documents, process maps, mockups/wireframes, decision logs, and training materials that align cross‑functional teams and accelerate delivery

Partner with the Emerging Technologies Developer to shape scope and non‑functional requirements (security, compliance, scalability, cost); contribute to prompt patterns, guardrails, and user experience considerations for AI‑powered workflows

Work with Emerging Technologies Developer to create an AI toolkit to be leveraged by Copilot agents

Ensure solution readiness by designing test plans, coordinating user acceptance testing, capturing defects and feedback, obtaining sign off on release readiness, and ensuring operational hand‑off is smooth and well‑documented

Be responsible for change management through plan communications, training sessions, and go‑live support, quick‑reference guides and FAQs. Drive adoption through demonstrations, workshops, and feedback loops

Track post‑launch performance, user sentiment, and operational KPIs. Propose enhancements and ensure continuous improvement of AI assistants, automations, and reports and work with Emerging Technologies Developer to implement

Help implement responsible‑AI practices (data privacy, security, bias awareness), run lightweight risk assessments, and document approvals within established governance frameworks

Coordinate with external vendors/partners on scopes of work, workshops, and deliverables ensuring timelines, assumptions, and dependencies are visible and on track

Use Microsoft 365, Teams, SharePoint, Power BI, Power Automate, Power Apps, Copilot Studio, and Azure AI tooling to analyze processes, visualize insights, and operationalize improvements escalating technical items to development when needed

Qualification

Microsoft ecosystemPower PlatformBusiness analysisProcess mappingROI modelingStakeholder engagementCreative thinkingContinuous learning

Required

Hands-on experience with Microsoft ecosystem including Power Platform (Power Automate, Power Apps, Power BI), Microsoft 365, Teams, SharePoint, and Copilot Studio or similar AI enablement tools

Proven business analysis experience (3-5+ years) with a track record of translating complex business needs into clear requirements, and measurable outcomes

Strong process mapping and modeling skills, including current/future-state workflows, data flows, and process diagrams; ability to identify automation opportunities and control points

Demonstrated ability to build ROI models and business cases, including cost-benefit analysis, efficiency gains, and alignment to organizational OKRs

Demonstrated commitment to continuous learning by actively pursuing certifications and staying current with Microsoft best practices

Excellent stakeholder engagement and facilitation skills, with experience running workshops, intake sessions, and cross-functional meetings to gather requirements and drive consensus

Creative thinker who can identify opportunities for automation and AI adoption that deliver measurable impact