Jackson Walker LLP · 2 weeks ago
Unified Communications Analyst
Dallas, TX
Full-time
Hybrid
Mid Level
3+ years expJackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Unified Communications Analyst in their Dallas office. The Unified Communications Analyst is responsible for the administration, maintenance, and optimization of the firm's enterprise voice, data, video, and collaboration platforms, ensuring reliable and high-quality communication services across the firm.
ConsultingLegalProfessional Services
Responsibilities
Manage day-to-day operations of unified communications systems, including voice, video, conferencing, SIP/VoIP, and collaboration platforms
Perform moves, adds, and changes for telecommunications equipment, circuits, and configurations
Maintain Quality of Service (QoS) across all communication platforms to support mission-critical applications
Monitor network utilization and performance, making recommendations for bandwidth optimization
Assist with maintenance of switches, routers, firewalls, VPNs, IDS/IPS, and wireless networks
Support IP addressing, subnetting, and routing design initiatives
Maintain DID inventories and network-based fax services
Partner with Information Security leadership on network security tasks and mitigation efforts
Coordinate with vendors on troubleshooting, service changes, and configuration updates
Assist with network-based scanning and security monitoring activities
Deploy and maintain mobile devices, phones, and tablets using the Firm’s MDM platform
Maintain and administer MDM systems and captive portal platforms
Support wireless authentication platforms and access controls
Coordinate with HR and Facilities on employee moves, onboarding, and office transitions
Support firmwide onboarding initiatives, including Summer Clerks and Associate classes
Participate in on-call rotation and provide after-hours support as required
Qualification
Required
Minimum 3 years of experience in an IT or unified communications role
Experience supporting platforms such as Zoom, Microsoft Teams, and Webex
Strong analytical, troubleshooting, and communication skills
Preferred
Associate degree preferred; relevant certifications or equivalent experience accepted
Company
Jackson Walker LLP
Jackson Walker is a Texas-based law firm with a national presence and global reach.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cathy Garza
Partner
Recent News
bloomberglaw.com
2025-12-10
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