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Mindoula · 1 day ago

Clinical Program Manager, Interpersonal Violence Reduction Program

Louisiana, United States

Full-time

Onsite

Mid, Senior Level

$60K/yr - $75K/yr

Mindoula is focused on delivering health outcomes through community-based programs, and they are seeking a Clinical Program Manager to lead their Interpersonal Violence Reduction Program. This role involves managing a team of Care Extenders, creating personalized service plans, and ensuring members receive comprehensive support to improve their health and wellness.

Health CareMedicalmHealthWellness

Hiring Manager

Samantha Bakas

Responsibilities

Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as:

Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk

Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships

Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources

Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans

Build accountability communications about upcoming appointments

Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources

Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals

Report critical incidents and information regarding the quality-of-care issues

Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals

Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team

Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services

Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs

Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program

Coordinate caseloads and assist in referring new members to appropriate Care Extenders

Ensure the team’s schedules meet program needs

Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance

Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle

Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners

Perform regular documentation reviews to ensure quality and for training purposes

Analyze team performance to identify gaps and challenges and create plans to improve performance as needed

Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results

Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed

Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities

Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed

Qualification

Licensed Clinical Social WorkerLicensed Professional CounselorLicensed MarriageFamily TherapistLicensed PsychologistBehavioral health experienceProgram implementationTeam leadershipCrisis interventionData analysisCommunication skills

Required

A Qualified Mental Health Professional (QMHP) holding one of the following licenses, preferably in Louisiana: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC) or Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (PhD or PsyD), or equivalent

If license is not in Louisiana, it needs to be in one of the following states where this program is active: Indiana, Louisiana, Nevada, Tennessee, Texas, or Florida

Experience leading, building and implementing programs and delivering outcomes

Strong experience leading a team required

Master's degree in behavioral health, social work or health care management from an accredited university required

Preferred

Experience behavioral health related to domestic violence

Company

Mindoula

Mindoula is a next-generation population health management company that delivers data-driven, team-based behavioral health support across the continuum of care.

Founded in 2013