McKesson · 1 day ago
Customer Service Representative
USA, TX, Fort Worth
Full-time
Hybrid
Entry Level
$16.47/hr - $27.45/hr
1+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Customer Service Representative serves as the primary point of contact for customer queries, ensuring effective resolution of issues related to sales and product orders while maintaining strong customer relations.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Accept inbound calls and handle customer requests with professional phone etiquette
Enter all calls in the Call Tracking System with accurate, well documented call notes
Self-starter who display a positive attitude, strong work ethic, and excellent attendance
Place direct, drop ship and remote enhanced delivery orders
Assist customers with system navigation
Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
Process credit research and document retrieval requests
Meet all departmental goals including schedule adherence, attendance, and quality monitoring
Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment
Strong computer skills to include terminology, function, and navigation
Qualification
Required
Typically requires 1+ years of related experience
H.S. diploma or equivalent
Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)
Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay
Be organized and detail oriented
Advanced problem solving and root cause analysis
Pay differential for bilingual, fluent, Spanish speaking individuals
Preferred
Success in a work from home environment preferred
Previous call center experience preferred
Pharmacy Tech experience preferred
Benefits
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-06
2026-01-03
Seattle TechFlash
2025-12-22
Company data provided by crunchbase