CSAA Insurance Group, a AAA Insurer · 1 day ago
Manager, Product Change Management - Remote
United States
Full-time
Remote
Mid, Senior Level, Lead/Staff
10+ years expCSAA Insurance Group, a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. The Manager, Product Change Management will oversee a team of change managers, ensuring alignment of functional priorities with corporate goals and providing guidance on change management best practices.
AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency
No H1B
Responsibilities
Provides leadership and has accountability for the delivery of change management to a segment of the business and provides guidance to a functional area to advance the discipline of change management
Ensures alignment of functional priorities with corporate and divisional goals with consideration to available budgets and change resources
Contributes to developing solutions and serves as an advisor & consultant on Change Management trends, issues, and best practices for complex projects and enterprise change strategies
Manages client stakeholders, methods and standards; recognized as a Change Management thought leader
Leads an organization of change practitioners, setting the overall change and communication strategy, ensuring that there is a consistent process and adherence to that process through governance across all of the organization, and providing oversight and support to projects within that organization
Partner with organizational leadership, communication, training, and business support teams to develop integrated strategic and tactical OCM activities for target audiences that meet change objectives on time and on budget
Acts as the Change Manager of multiple, complex transformational change efforts coaching program & business leaders on plan alignment between technical & business work streams
Builds strong relationships with the Enterprise Change Management Office (eCMO) and become a trusted advisor to business/partners advising on strategic approaches and implementation of the OCM methodology
Provide the process, structure, and governance framework required to facilitate estimation of OCM staffing and budget needs and support staffing efforts to align change, communications, and training resources to programs and projects; assisting business leaders with annual budgeting and planning
Leverage knowledge from surveys, observation, and other inputs to create organization-wide reports on change initiatives, including corporate culture, employee engagement, end user adoption, change impacts and change sustainability
Qualification
Required
Bachelor of Arts (B.A.) or equivalent combination of education and experience
10+ years related experience in Change Management Profession
3+ years proven ability to lead others directly or indirectly, as demonstrated through 3+ years of leading teams, enterprise-wide programs, or large cross-functional programs
Strong business management skills and knowledge of enterprise strategy
Demonstrated ability to influence and negotiate in organizations undergoing extensive change
Exceptional written and verbal communication skills with a demonstrated ability to strategize and develop innovative, compelling messaging for diverse audiences
Able to connect the dots and take a business strategy or initiative and create a compelling narrative
Experience leading consulting on business/IT training design, development, and delivery for complex IT projects and audiences of varying levels and business functions
Experience effectively influencing and consulting with leaders at all levels, including executives; influencing and shaping leadership decision making, ensuring leaders are committed to goals, aligned with program plans, and mobilized to provide active and visible sponsorship
Must be agile and adaptable; able to operate in a fast, ambiguous, complex, and changing environment
Excellent active listening skills. Adapts communications style as needed to best suit the audience and situation. Agile, with a learning mindset
Strong partnering and influencing skills with a demonstrated ability to think strategically and systemically and achieve results collaborating across organizational boundaries
Ability to scope work and develop appropriate resource plan
Strong program management skills with demonstrated ability to plan, prioritize, organize, and execute enterprise strategies
Preferred
5+ years' experience in a professional consulting environment
2+ years' experience in the insurance industry
Master of Arts (M.A.)
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Benefits
Total compensation package
Performance bonus
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Zukerman
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Digital Insurance
2025-10-23
2025-10-04
Company data provided by crunchbase