University of Utah Health · 1 day ago
Imaging Service Representative
Salt Lake City, UT
Full-time
Onsite
Entry Level
1+ years expUniversity of Utah Health is a patient-focused organization committed to enhancing health and well-being through patient care, research, and education. The Imaging Service Representative maintains a digital library of radiological images, responds to requests for exam results, and provides oversight for imaging informatics troubleshooting while ensuring compliance with HIPAA regulations.
Health CareHigher EducationTechnical SupportTraining
Responsibilities
Organizes daily workflow of images and assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities
Downloads images from other institutions into the PACS system
Routinely checks PACS monitors to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service
Initiates and follows through with tracking missing images to point of acquisition, documents transmission of these images to PACS and follows through with notification of person
Generates reports designed to track images from acquisition to PACS and interacts with managers in tracking these images
Resolves broken, combined and misidentified studies. Transmits electronic images as needed
Trains and assists physicians and staff as needed. Performs radiology help desk functions, as assigned
Processes requests for image release and follows retrieval procedures
Identifies workflow opportunities to improve productivity
Manages critical results communication for radiologists
Troubleshoots technology issues and provides first line support and/or dispatches specialists to resolve radiology IT issues
Appropriately documents HIPAA compliance
Ensures necessary images are available for surgical procedures and emergency patients either via the web product for PACS, hard copy film, CD/DVD, or other established means
Updates patient demographics, merge patients, merge images to studies, and updates order information when defined as part of established procedures or import/export of images data
Performs other tasks related to the operation and monitoring of radiology clinical and administrative information systems
Qualification
Required
One (1) year of help desk support experience, customer service experience, or the equivalency
Preferred
Associate's degree, completion of a two (2) year technical program, or the equivalent experience
Proficiency in MS office products (Word, Excel, Power Point, and Access)
Familiarity with Notes e-mail and calendaring is preferred
Familiarity/experience with the following IT systems: Philips iSite, Philips Intellispace, and Osirix (or other PACS systems), PowerScribe (or similar speech recognition medical dictation systems), Epic Radiant (or similar Radiology Information System product), Epic Hyperspace (or similar EMR product), and SeeMyRadiology (or other peer-to-peer medical image sharing systems)
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
10001+ employees
H1B Sponsorship
University of Utah Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
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