Apply on Employer Site

TCOM, L.P. · 1 day ago

Field Service Representative (NC, then Saudi Arabia)

Elizabeth City, NC

Full-time

Onsite

Senior Level

6+ years exp

TCOM, L.P. is seeking a Field Service Representative to direct complex projects involving advanced technical concepts for aerostat systems. The role involves installation, maintenance, and troubleshooting of IT infrastructure and systems, requiring hands-on experience and leadership in a fast-paced environment.

AerospaceSecurity

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Participate in all phases of the software and systems lifecycles, emphasizing system maintenance, configuration, integration, and information assurance

Interface with users to determine functional requirements for Ground Control System/Transportable Office Facility

Design, test, and develop systems and components to meet end-user needs

Document requirements, designs, test results, and procedures

Configure, install, test, and troubleshoot computer network components and equipment

Deliver quality performance metrics

Proactively manage capacity planning of all production hardware servers and storage

Analyze technical needs, requirements, and state of the server, storage, and virtualization infrastructure design, integration, and operations

Perform regular audits of IT infrastructure to ensure optimal performance

Support LANs, WANs, network segments, Internet, and Internet Systems

Lead efforts to configure Firewalls, routers, switches, and VPNs

Perform other duties and responsibilities as assigned

Perform the role of mechanical, electrical/electronic, aerostat, or IT FSR to direct other technicians in performing selected operation and maintenance tasks

Maintain, troubleshoot, and repair mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics, and electrical components

Maintain, troubleshoot, and repair ground systems such as generators, communication, and weather systems

Perform as a senior member of the aerostat flight crew for aerostat line handling, pre-and post-flight inspection, weather observation, helium toppings, snubbing, inflations/deflations, and tether inspections; proficiency in all emergency procedures for both moored and airborne flight aerostat operations

Perform corrective and preventative maintenance on structural, hydraulic, electrical/electronic, aerostat, or IT equipment

Responsible for identifying field operational problems and developing solutions

Operate all standard and unique test and support equipment, including any calibration and repair activities that can be performed at the site level

Conduct field tests, analyze test data, and submit appropriate test reports

Install approved engineering change proposals, modifications, and upgrades

Assist in accident investigations

Qualification

Microsoft Hyper-VIT infrastructure managementAerostat systemsNetwork configurationMechanical troubleshootingElectrical troubleshootingCapacity planningTechnical documentationTeam leadershipProblem-solving

Required

Bachelor's degree in a related discipline required or equivalent military training in related discipline or equivalent civilian education required

Requires a minimum of six years of hands-on experience in functional tasks either on an aerostat system or a related industry/military equivalent

Current active DoD Secret Clearance

Experience directing complex projects involving advanced technical concepts

Supervise mechanical, electrical/electronic, aerostat, or IT personnel for operations and maintenance activities

Hands-on experience in installation, checkout, systems tests, operation, maintenance, training, and logistics support

Experience in managing software in a Microsoft Hyper-V environment

Proficient in installing, upgrading, patching, and managing software

Experience troubleshooting server hardware

Ability to perform backups, disaster recovery, updates, and other technology-driven solutions

Experience in participating in launch, inflight, and recovery activities

Experience in system maintenance, configuration, integration, and information assurance

Ability to interface with users to determine functional requirements

Experience in designing, testing, and developing systems and components

Ability to document requirements, designs, test results, and procedures

Experience configuring, installing, testing, and troubleshooting computer network components and equipment

Ability to deliver quality performance metrics

Experience in capacity planning of production hardware servers and storage

Ability to analyze technical needs, requirements, and state of the server, storage, and virtualization infrastructure

Experience performing regular audits of IT infrastructure

Experience supporting LANs, WANs, network segments, Internet, and Internet Systems

Experience configuring Firewalls, routers, switches, and VPNs

Ability to perform mechanical, electrical/electronic, aerostat, or IT FSR tasks

Proficient at using standard mechanical and electrical hand tools

Experience in mechanical disassembly/assembly, wiring, soldering, operating standard and unique test equipment

Experience repairing aerostat fabric and handling high-pressure gases

Experience maintaining, troubleshooting, and repairing mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics, and electrical components

Experience maintaining, troubleshooting, and repairing ground systems such as generators, communication, and weather systems

Experience performing as a senior member of the aerostat flight crew

Proficiency in emergency procedures for both moored and airborne flight aerostat operations

Experience performing corrective and preventative maintenance on structural, hydraulic, electrical/electronic, aerostat, or IT equipment

Ability to identify field operational problems and develop solutions

Experience operating all standard and unique test and support equipment

Ability to conduct field tests, analyze test data, and submit appropriate test reports

Experience installing approved engineering change proposals, modifications, and upgrades

Experience assisting in accident investigations

Willingness to travel and train in Elizabeth City, North Carolina for approximately 4 weeks

Company

TCOM, L.P.

TCOM, LP is a global leader of Intelligence, Surveillance & Reconnaissance (ISR) solutions of Lighter-than-Air Persistent Surveillance Tethered Aerostat platforms for Air, Maritime, and Land.

Founded in 1971

Columbia, Maryland, USA

201-500 employees