FirstService Residential · 1 day ago
Front Desk Area Specialist
Nashville, TN
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expFirstService Residential is a company that provides property management services, and they are seeking a Front Desk Area Specialist. This role involves ensuring quality customer service to residents and guests, maintaining knowledge of emergency response procedures, and assisting with various operational tasks.
Property ManagementReal Estate
Responsibilities
Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage
Adheres to company policy in all assigned Properties
Needs to have a reliable form of transportation and communication
While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed
When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately
Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately
Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision
Responds to emergency situations in a timely and efficient manner within two hours of notification
Reports all complaints/issues to The Director of Operations/Front Desk Coordinator
On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays
May be assigned other duties and responsibilities as required
Qualification
Required
High school diploma or equivalency required
Strong leadership, communication, and time management skills
Detail oriented and can multi-task
Responsible for quality, consistency and overall customer service presentation to residents and guests
Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records, and forms of each building in span of control
Needs to have a reliable form of transportation and communication
Must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed
Must maintain and treat their work areas in a neat and safe manner
Adhere to safety procedures and report any safety issues to the Property Manager immediately
Responsible for checking the fire alarm panel to ensure that it is in normal status and report any indicated troubles in writing to the Property Manager immediately
Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision
Responds to emergency situations in a timely and efficient manner within two hours of notification
Reports all complaints/issues to The Director of Operations/Front Desk Coordinator
On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator
Ability to lift 30 – 50 lbs
Work in an upright standing or sitting position for long periods of time
Handle, finger, grasp and lift objects and packages
Reach with hands and arms
Communicate, receive, and exchange ideas and information by means of the spoken and written word
Ability to navigate the property/building quickly and easily as required to meet the job functions
Complete all required forms
Possess knowledge of multi-building operations
Ability to work extended hours, nights, and weekends based on project requirements
Driving is required
Preferred
Bachelor's degree from a four (4) year college or University in Hospitality Management preferred
Two (2) to three (3) years of supervisory experience preferred
Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred
Multiple language fluency is desirable
Benefits
Your choice of multiple medical plans
Dental
Vision
Time off benefits
Paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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