USAJOBS · 2 weeks ago
LEAD HOTEL CUSTOMER SERVICE AGENT NF02
Lake Buena Vista, Florida, USA
Full-time
Onsite
Mid Level
$23/hr - $24/hrShades of Green Resort is a lodging property associated with the United States Army, seeking a Lead Customer Service Agent. The role involves leading customer service operations at the hotel, assisting guests at the front desk, and ensuring that manager's directives and plans are communicated and followed.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
Responsibilities
As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation
Ensures manager's directives and plans are communicated and followed and provides status and information reports as required
Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc
As working leader: Warmly welcomes and interacts with arriving guests and visitors
Checks in and out guests in support of the front desk reception service on an as needed basis
Assigns guest room, accepts payment, gives receipt and room keys
Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund
Cashes travelers and personal checks and secures credit card authorizations
Sells hotel services such as tickets for events and shows
Provides information on the various hotel services, programs, offerings, and local points of interest
Answers guest inquiries on the general lodging layout, parking, and room features
Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution
Performs all related clerical tasks associated with the above functions
Qualification
Required
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
A physical examination may be required
Must be willing to adhere to strict appearance policy
Appointee is subject to completion of a favorable suitability determination Tier 1 investigation
Must be available to work days, nights, weekends and holidays
Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3
Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner
Work experience in the hospitality industry that demonstrated the ability to perform the duties as stated above with minimal supervision
Must be able to exercise tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner
Must have the mathematical ability to add, subtract, multiply and divide at the level necessary to complete required reports and the ability to use office automated equipment in the performance of the required duties
Must have and maintain a personal appearance of being neatly dressed and groomed
A uniform is provided
Must have a friendly, courteous attitude around guests and coworkers and be knowledgeable and able to provide information on the local area and points of interest
Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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