RudderStack · 1 week ago
Customer Success Manager - US Remote (West Coast)
United States
Full-time
Remote
Mid, Senior Level
$130K/yr - $160K/yr
3+ years expRudderStack is a company redefining enterprise-scale data collection and routing through its customer data platform. They are seeking a passionate Customer Success Manager to build strong relationships with strategic clients and ensure their success, enabling them to realize value from their investment in RudderStack.
AnalyticsDatabaseInformation TechnologyInfrastructureIT InfrastructureSoftware
Responsibilities
Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack
Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in RudderStack
Own the customer lifecycle for a portfolio of assigned accounts, from onboarding and implementation to ongoing success and growth
Enable customers to become AI first and AI ready through RudderStack’s AI product initiatives
Develop and deliver engaging customer presentations and training sessions helping the customer to understand ways to leverage RudderStack and additional impact of their customer data
Conduct monthly or quarterly account and product and business reviews, with a focus on driving toward the next best use case
Proactively identify opportunities for increased product adoption and drive account expansion
Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention
Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value
Qualification
Required
3-5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts
Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc)
Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise
Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies
Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical)
Experience working in a fast-paced, high-growth environment
Preferred
Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence
Benefits
Stock options
Comprehensive benefits package
Company
RudderStack
RudderStack provides a customer data infrastructure solution for developers, data analysts, and product teams.
51-200 employees
H1B Sponsorship
RudderStack has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (6)
2021 (4)
Funding
Current Stage
Growth StageTotal Funding
$82MKey Investors
Insight PartnersKleiner PerkinsS28 Capital
2022-02-02Series B· $56M
2021-06-10Series A· $21M
2020-05-27Seed· $5M
Leadership Team
Soumyadeb Mitra
Founder & CEO
Bushan Rao
Director of Business & People Operations
Recent News
2025-06-03
Company data provided by crunchbase