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CB2 · 1 day ago

Design Coordinator

New York, NY

Full-time

Onsite

Entry Level

$19/hr - $23.75/hr

1+ years exp

CB2 is a home furnishings retailer, and they are seeking a Design Coordinator to support the design experience by managing appointments and assisting customers with design solutions. The role involves delivering exceptional customer service and supporting Designers with various projects and consultations.

E-CommerceFurnitureHome DecorRetail

Responsibilities

Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects

Own the organization and replenishment of sales aids

Conduct post-purchase customer outreach

Support Designers and Leaders by managing pipeline activities and in-store events

Assist customers on the floor and pass them off to Designers as appropriate

Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog

Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends

Act as the point person and maintain partnerships with CDST and B2B departments

Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills

Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services

Assist Designers with in-home and in-store consultations

Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service

Support store training and education on design services to drive a clear understanding of design services and offerings

Support large-scale projects as assigned

Qualification

Design functionsCustomer serviceEvent organizationGoogle platformsMarket trends awarenessInterpersonal skillsOrganizational skillsCommunication skills